According to SITA/Air Transport World’s 2011 Passenger Self-Service Survey, airline passenger use of smartphones has doubled in the past year, making it now 54%. Not only that, but 74% of business and first class passengers had a smartphone on them at the time of data collection. The survey questioned 2,457 air passengers from 70 countries and 73 airlines.
In an article from The Press, they state that the CEO of SITA, Francesco Violante, is calling this type of smartphone enthusiastic traveler the “mobile-centric passenger”. These fliers expect…
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